Whether you are a one-man band or have a business partner, there may come that point in your business’s life where you’ll consider bringing on additional part or full-time team members. Then there are the sorts of team members that are purely outsourced but still play a vital role in the success of your business.
In today’s post we take a look at some of the lessons we’ve learned from building teams – internal and external – and how you can avoid some of the mistakes many business owners make when building their team.
Many small business owners begin to consider hiring a new employee when they get so busy they don’t have enough time in their day to do the things they need. Just because you are really busy – most entrepreneurs are – doesn’t mean this merits the hiring and training of a new employee.
However, if you are turning down work because you can’t handle it or you know you could get more clients if your new employee helped with some of the smaller stuff then you probably have some indication that a new hire is a good idea. This does of course imply that you want to grow your business. You’ll also have to weigh the potential income you’ll make with the new hire versus how much you’ll need to pay your new employee.
Two of the most common issues entrepreneurs have when building an external team are reliability and communication. It’s funny how cost is one of the least common issues as sometimes the case with outsourcing, and especially through websites like www.elance.com, www.odesk.com or www.fiverr.com, is you get what you pay for.
The expectation of a $5 piece of content, the $300 website or instant response to your email for that logo design you needed three days ago should be on par with where you are finding your outsource team. One of the primary reasons small business owners outsource is to save money but if delays or incomplete projects hinder business growth they can sometimes outweigh the cost savings.
When outsourcing here in the US or overseas, do your due diligence and vet your external team before trusting them for solid work. Take a look at their portfolio, ask them about their turn-around times, view their reviews or talk to their previous clients if possible to get a better understanding of what you can expect from them. Manage your outsourced team as you would an internal team in your office by touching base with them every day, monitoring their progress and clearly communicating expectations from day one.